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Home of Your Own

A self help tool for renters affected by family violence

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Your rights and options

Here is a summary of what you should know, based on the information you provided.

Getting Help

If you are escaping family violence, and need somewhere to go: 

  • Call Safe Steps on 1800 015 188 (freecall, 24/7) or webchat: safesteps.org.au 

To connect with a family violence worker and get help for things you need, contact: 

  • Your local Orange Door  
  • Your local family violence service in Victoria via Safe + Equal 
  • InTouch, for migrant and refugee women 
  • Djirra, for Aboriginal and/or Torres Strait Islander peoples or non-Aboriginal people who are parents of Aboriginal and/or Torres Strait Islander children 
  • Flat Out, for women who have been criminalised or have gone to prison 
  • Elizabeth Morgan House, for Aboriginal women, non-Aboriginal people who are parents of Aboriginal children and partners or ex-partners of Aboriginal people.  

To talk to someone about family violence online or over the phone, contact: 

  • 1800 RESPECT on 1800 737 732 (freecall, 24/7), SMS on 0458 737 732 or webchat: 1800respect.org.au 
  • Rainbow Door, for LGBTIQ+ support on 1800 729 367 (freecall, 10am-5pm), SMS on 0480 017 246 or email: support@rainbowdoor.org.au 
  • With Respect, for LGBTIQ+ support on 1800 542 847 
  • 13YARN, for Aboriginal and/or Torres Strait Islander persons to talk to another Aboriginal and Torres Strait Islander person on 13 92 76 (24/7) 

For free help with your tenancy and housing related to family violence: 

  • Justice Connect’s Homeless Law can provide legal and social work supports to people experiencing or at risk of homelessness, including renters who are facing family violence. 
  • Dear Landlord is a free online self-help tool designed for Victorian renters, who have fallen behind on rent to understand their rights and options, and take proactive steps to avoid eviction  
  • Tenants Victoria can provide legal help and advice over the phone to renters experiencing family violence. 
  • Victoria Legal Aid can provide legal advice to renters over the phone or by webchat. 
  • Victorian Aboriginal Legal Service can provide legal help to Aboriginal and Torres Strait Islander peoples for a range of issues, including housing.

For free help with family violence & family law such as separation, intervention orders, and parenting disputes: 

  • Women’s Legal Service can provide legal help to women experiencing family violence, separation, and divorce. 
  • Djirra’s Aboriginal Family Violence Legal Service can provide legal and social work support to Aboriginal and/or Torres Strait Islander peoples, or non-Aboriginal people who have Aboriginal and/or Torres Strait Islander children. 
  • Intouch Legal can provide legal and social work support to migrant and refugee women with intervention orders, family violence, victims of crime matters, immigration and visa issues. 
  • Q+Law can provide legal help to LGBTIQ+ people with tenancy law, family violence and family law. 
  • Find your local community legal centre through the Federation of Community Legal Centres. 

For free support with the criminal justice system: 

  • National Debt Helpline can assist with money issues and financial counselling, including support for financial hardship caused by family violence.  
  • Centrelink offers a crisis payment for family violence. To access this payment, you need to already be receiving support from Centrelink, as well as meet other criteria listed on Services Australia
  • Your local housing and homelessness service may be able to pay a few weeks of rent for you, if you have fallen behind. To find your local housing service, call 1800 825 955 (freecall, 24/7). 
  • Red Cross offers financial assistance to people on temporary visas experiencing family violence. 
  • Mob Strong Debt Helpline can support Aboriginal and/or Torres Strait Islander peoples with money issues, including financial hardship caused by family violence.  

There are other forms of financial support available, that can only be accessed with the support of a Family violence worker. To find a local family violence service in Victoria, visit Safe+Equal. 

If you are escaping family violence, and need somewhere to go: 

  • Call Safe Steps on 1800 737 732 (freecall, 24/7) or visit safesteps.org.au. Safe Steps will assess your safety needs. They will then arrange emergency or crisis accommodation as needed and link you with a local family violence support service. 

If you are experiencing homelessness, or at risk of homelessness: 

  • Call 1800 825 955 (freecall, 24/7) to connect with a housing worker at your closest housing and homelessness service. 

Applying for public or community housing: 

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